Terms and Conditions
Terms and Conditions
The contract between us.
You place an order on the website by selecting an item and following the instructions. You will have an opportunity to check and correct any input error in your order up until you click the Submit Order button. After you have submitted your order you will receive an order acknowledgement e-mail from us. Please note that this e-mail is an acknowledgement and not acceptance of your order. Once payment has been authorised, An e-mail of your order acknowledgement and receipt for your payment will be sent to you directly upon receiving your payment. Acceptance of your order and the creation of a legally binding contract between us will only occur when you receive the second e-mail and written confirmation. We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details. It is recommended that you retain all e-mails relating to your order and contract.
We do not operate a ‘cash on delivery’ system. Payment can be made through our online Secure Payment System where we accept most major credit cards through our secure online processor: If however, you would prefer to arrange an order over the telephone, you can do this by calling us on 08452692162 during normal office hours. This website has been designed to enable you to purchase our products online in a speedy and straight-forward manner. Simply make your purchases, register your details and pay at the checkout. We also accept cheques (UK cheques only), If you have chosen to pay by cheque, please make cheques payable to Bambizi Ltd, and send to the following address: Bambizi, Lower Hollowfields Farm, Bradley Green, Redditch, Worcestershire B966TQ Once the cheque has been cleared for payment, we will begin processing your order. All credit card and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we are sorry but we will not be liable for any delay or non-delivery. All prices and charges on this website are shown in pounds sterling (£)The price you pay for your order is the price which is displayed on the website. Prices include VAT but exclude delivery charges. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.
Security and Clearing
All credit and debit card payments that are made on our website are protected by a secure connection. This secure connection ensures that your credit and debit card is encrypted prior to it being transferred to the bank for authorization. As an additional security means, no credit or debit card details submitted online are stored directly by us once your order has been processed. If you have authorized us to obtain a second or final payment of your order on your chosen card, we will use the same secure connection to request these monies to be transferred to the bank for authorisation. Your CV2 number is not retained by our Secure Payment Provider.
Delivery of goods to you
Following placing your order we will e-maill you with an update. Please note that we take the 'order date' as the date on which the payment is received. Whilst the Company will endeavour to deliver the Goods on the Delivery Date it cannot be liable for any delay in the delivery and therefore the Delivery Date should be regarded as an estimate only and may be changed by notification of the Company to the Buyer.. All our Bambizi nursery furniture ranges are normally in stock at our warehouse facility. If they are not we estimate a 6-8 week delivery lead time. On bespoke orders it can take up to 16 weeks to make. We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order. We can only deliver to addresses within mainland England and Wales for the price of our Premier Delivery Service charge. For the Scottish Mainland and other off shore locations, including the Isle of Wight, additional charges will apply. Prices are available on application. For the Channel Islands, Isle of Man, Scottish Islands, Northern Ireland or the Republic of Ireland again additional charges will apply. Customers in these areas may prefer to appoint their own carriers. Unless otherwise notified differently we aim to deliver your furniture within two days from placing your order. Where multiple items have been ordered, we will endeavor to deliver them all together, unless a split delivery is requested. This additional service will be subject to a further carriage charge. If the circumstances of your order change, we will contact you. You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery to your address, provided that we have received payment in full for the goods. Our expert Premier Delivery Service team will carefully install your new furniture in your home, exactly where you want it (subject to access). They will remove all wrappings and packaging and dispose of them for you. Please bear in mind that some of our products are built up on site for ease of access therefore allow time for our delivery staff to assemble the furniture in your home. For further details please call a member of our sales team on 08452 692162. All deliveries must be signed for.
Access to the destination room
It is your responsibility to ensure that your furniture items you have ordered will fit into the room for which they are intended, that they will fit through all access points to the room, and that there is sufficient access for our delivery vehicle to reach the delivery address. It is your responsibility to advise us of any non-standard delivery circumstances that may apply at the point of ordering. Should you have any concerns over access, then please note them on the comments box on the order or contact us by e-mail or on 08452692162 for further assistance.
Bedding and Mattress Products
If you aren't satisfied with your bedding or mattresses, the items may be returned to us within 7 days of purchase. Should you wish to return any items please contact us in writing (see contact us page) telling us what you want to return and the reason why and we will issue you with a returns number. This number must be included in the parcel along with details of the products you are returning. The goods need to be returned in a resalable condition and in all their original, undamaged packaging. If the product returned is not in a fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not effect your statutory rights. Mattress or bedding sets which has been taken out of its sealed packaging in which it was delivered cannot be returned for hygiene reasons. Any costs associated with returning an item must be paid for by you the customer, unless goods are faulty. Please ensure that you read the care instructions on each individual item, as unfortunately we cannot accept items for refund or exchange it they have been damaged in the washing machine. We recommend you obtain a free 'Certificate of posting' from the post office, as we cannot accept responsibility for parcels lost in transit. For peace of mind you might want to send the goods Recorded Delivery, but we regret we cannot refund this charge.
We will accept cancellation within 7 working days but may deduct the costs incurred to date from the sums paid by you. Normal shrinkage, swelling, hairline cracks and minor warpage of furniture are to be expected and is not a structural defect and is therefore not covered. Our craftsman try to match grain patterns. But due to a variety of different influences that effect individual trees, variations will occur and will be evident in your furniture to varying degrees. A variation in grain pattern is not considered defective and is not a reason for returns. All cancellations must be in writing. Notification of cancellation should be sent to Bambizi Ltd, Lower Hollowfields Farm, Bradley Green, Redditch, Worcestershire B966TQ
- As we are a small company offering bespoke, made to order products, we cannot accept returns or cancellations once work has begun. Please ensure all details are correct when placing your order, and that you are happy with all design decisions. We reserve the right to charge for any changes to designs once work on your order has started.
- We endeavour to always send out quality products, however mistakes can happen. Should you receive faulty or damaged goods, we will of course repair or replace the item. Please provide a detailed description in writing, with images if possible, of any areas of damage. See the products and materials section for what we deem as acceptable ‘character’ within the wood.
- In the case of faulty or damaged goods, or an incorrect order being received, we will ensure all necessary steps are taken to provide you with the correct item/s, however we cannot offer any further discounts or refunds.
- Our usual refund policy does not apply to special-order Products. Where the Buyer has selected a specific colour or non stock item is ordered, this Product is classified as a made-to-order Product. All of our High end products are also considered thus. If a made-to-order Product is cancelled within a few days of placing the order we may be able to offer a full refund however if the Product has gone to production this will not be possible. If this is the case it is unlikely that the Seller will be able to sell it at full selling price therefore a cancellation charge restocking fee of 35% will be deducted from the refund. This does not affect your statutory rights.
- You must take reasonable care of the goods while they are in your possession and if you fail to comply with this obligation, we may have a right of action against you for damages, and a refund can be refused. This duty of care includes the products being sent back in the original, unmarked or undamaged packaging or in a good enough quality transport packaging to avoid any damage during the transportation back to our warehouse.
- The Goods must be returned to us in the same condition in which you received them in their original packaging and in a resaleable condition. We retain the right to refuse a refund on any item not deemed resaleable.
- If you have received the Goods you must return the Goods to us. To assist customers we can offer a collection service for medium and large items only. Any charges related to the collection will be passed on to the customer and deducted from any refund.
- Damaged items will not be replaced if your product has been assembled or if the item is located at a different address than the shipping address on the Order.
- Items must not have been used or assembled in any way. Returns cannot be accepted once the assembly process has begun.
- We do not accept responsibility for items lost or damaged in transit.
- Refunds will be credited to your card, bank or Paypal account within 30 days from receipt of your returned goods in our warehouse or notification of your cancellation in writing.
- We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
- We will deduct from the refund:
- (a) our reasonable carriage, insurance and freight charges for Goods that are in transit to the United Kingdom at the time of cancellation; and
(b) our reasonable delivery charges if you cancel/return your order after you have received the Goods
(c) any collection charges if you cancel after you have received the Goods and request us to collect your Goods
Cancellation by Us
We reserve the right not to accept any order request if: We do not deliver to your area. One or more of the goods ordered was incorrectly described or priced on the website. The payment transaction was not authorized. If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Inspection and defects
a) The Buyer is under a duty to inspect the goods on delivery or collection and the Company shall not be liable for any defects or shortages that would be apparent upon careful inspection at that time and noted on the Company's delivery document; Terms such as "un-checked" or "not inspected" are not accepted by the Company as valid reason for defects or shortages;
b) Where any defect is not immediately apparent, this must be notified in writing to the Company within three days of receipt of goods;
c) In all cases where defects or shortages are complained of, the Company shall be under no liability in respect thereof unless an opportunity to inspect the goods before any use is made thereof or any alterations or modification is made thereto by the Buyer;
d) Subject to the above, the company reserves the right to make good any defect as soon as it is reasonably able to do so, but shall be under no liability arising for any shortage defect; the company may choose to either repair or replace the defective article as it sees fit and extend its warranty for this for a period of ninety days from date of availability of the repaired or replaced article;
e) Only defects caused by faulty manufacture, materials or workmanship shall be covered. Defects caused by abnormal usage, misuse, neglect or wear and tear shall not be covered by the Company;
f) The Company shall not be held liable for any consequential or indirect loss including loss of profits, damage to property suffered by the Buyer whether this loss arises from a breach of duty in contract, late delivery, and defects or in any other way, including negligence on behalf of the Company. It shall, therefore, be a duty of the buyer to take out and maintain a policy of insurance to cover any such losses;
g) When goods which have been manufactured or part manufactured, according to initial instructions and then either cancelled or returned, for whatever reason, the order will be chargeable in full.
H) Please note that shrinkage, swelling, hairline cracks and minor warpage are natural occurrences in wooden furniture, not manufacturing defects, and therefore no claims can be entertained on these grounds.
Specification and substitute goods
The specification of timber, stains, finishes, fabrics and other goods may be subject to change over time. In particular timber being a natural product has natural colour variations. Accordingly, all furniture may look, feel and perform differently. Occasionally we may not be able to supply the fabric or finish you have chosen. In such cases we will notify you of this and invite you to select an alternative. In the event that you chose not to you may cancel your order and any sums paid by you will be refunded as soon as possible but in any event within 30 days of your cancellation notification.
Unless we are prevented by law: if the goods we deliver are not what you ordered or are damaged or defective or if the delivery is of an incorrect quantity you should notify us in writing at our contact address within ten working days of the delivery of the goods in question otherwise we shall have no liability to you. If you notify us of a problem under this condition our only obligation will be, at our option: To make good any shortage or non-delivery To replace or repair any goods that are damaged or defective; or To refund to you the amount paid by you for the goods in question We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) how so ever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question where there is a liability.
Bambizi furniture Ltd offers a five year guarantee on it's nursery products, limited to domestic users only. This guarantee covers the material element of all cabinets, doors and fascias from material or manufacturing defect. In the unlikely event of a product defect or failure, subject to the terms of the guarantee the company will provide, free of charge replacement product(s) or part(s) within the guarantee. The terms of this guarantee are detailed below; * In the event of a product discontinuation the company reserves the right to offer a suitable alternative product(s) or part(s) * The guarantee is limited to the original purchaser and cannot be transferred. * Purchaser must provide original bill of sale. * All products supplied by Bambizi Ltd that has not been assembled by ourselves must be fitted in accordance with the assembly instructions provided. * The furniture should be subject to normal domestic use only. Items should not be exposed to extremes of heat, moisture or located in poorly ventilated areas (mechanical extraction should be fitted) * Adequate care and maintenance should be carried out in accordance with the company instructions. * Any claim relating to this guarantee should be received at the office address (See contact us page), clearly stating details of the product(s) and the defect. * The provisions of this guarantee do not affect the customers rights.
* All products not manufactured by the company or not part of the material element of the furniture i.e drop gate mechanism, door locks etc these items only carry a 12 month guarantee from date of purchase. * Where components are rendered defective as a result of improper or negligent use. * Any deterioration as a result of what would be deemed to be normal wear and tear. * Product colour variation. * If the company is not given a reasonable opportunity to examine the defective item.
While every effort is made to meet our customers’ demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.
Complaints and Remarks
If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by facsimile, telephone or e-mail, the details of which are contained under the “Contact Us” page. Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.
In order to be eligible to enter into a contract with us to purchase goods through the website you must:- *Provide the required information including your real name, payment details including your card address; your delivery address if different from your card address; e-mail address and telephone number; *Be over the age of 18.
These terms and conditions shall be governed by and construed in accordance with English law and you hereby agree to be subject to the jurisdiction of the Courts of England and Wales. All contracts are concluded in English.
Data Protection and Privacy
INTELLECTUAL PROPERTY RIGHTS
The content of this Website is © Bambizi Limited You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein and you are permitted to use this material only as expressly authorised by us.
Bambizi Limited is providing this Website on an “as is” basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website, or its contents and disclaims all such representations and warranties. In addition,Bambizi makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of Bambizi howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. Neither Bambizi nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Bambizi accepts no liability for any information or content contained in external third party websites which link to or from this Website. Notwithstanding the a foregoing, none of these exclusions and limitations are intended to limit any rights you may have as a consumer under local or other statutory rights which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of employees and/or agents.
It is the company’s policy to comply with the Code of Practice for traders on price indications issued by the D.T.I. Consumer and Competition Policy Directorate.
For any online queries, please refer to the “Contact Us” page.
The registered office of Bambizi Limited is:
Lower Hollowfields Farm